TradieMate Terms of Use

Last updated: 8 November 2026

1. About these terms

These terms are an agreement between you and Tradiemate Ltd ("TradieMate", "we", "us"), a company registered in England and Wales (company number 17100934). Our registered office is Suite 57 New Mead Barn, Wickham Hall, Bishop's Stortford, Hertfordshire, CM23 1JG. They cover the TradieMate iPhone app, the web dashboard and tradie-mate.co.uk.

They are also the licence agreement (EULA) for the app on the App Store; section 16 holds the terms Apple requires. By creating an account, you accept them. Our Privacy Policy explains how we handle personal data.

2. Who can use TradieMate

  • You must be 18 or over.

  • TradieMate is for business use only. It's built for tradespeople running their own business in the UK, such as sole traders and small trade firms. By creating an account, you confirm you're using it for your trade or business, not for personal or household purposes.

  • Give us accurate details and keep them up to date.

  • Keep your phone, email and password secure: anyone who can get your password or your sign-in codes can get into your account. Tell us straight away at support@tradie-mate.co.uk if you think someone else has used it.

  • Accounts are for one business. Don't share yours or sell access to it.

3. What TradieMate does

TradieMate keeps your customers, jobs, quotes, invoices and costs in one place. It sends quotes, invoices, payment links and reminders to your customers by WhatsApp and email, suggests quotes and reads receipts using AI (section 9), takes card payments through your own Stripe account (section 10), and reports what you've invoiced, been paid and spent.

TradieMate isn't an accountant or a tax adviser. Its figures come from what you enter, and it doesn't tell you what tax you owe or which rates apply to you. Check anything tax-related with your accountant or HMRC.

We keep improving TradieMate, so features change. We'll tell you before removing anything major you rely on.

4. Subscription, price and free trial

  • TradieMate costs £29.99 a month, including VAT. There's one plan with every feature, and the App Store shows the current price before you subscribe.

  • If you're eligible, your first month is free. Apple decides eligibility, usually one free trial per Apple Account, and you won't be charged during it.

  • Unless you cancel at least 24 hours before your trial ends, your subscription starts automatically and Apple charges you £29.99 a month.

  • Your subscription renews every month unless you cancel at least 24 hours before the renewal date. Apple charges your Apple Account in the 24 hours before each renewal.

  • Apple bills you, not us, under Apple's Media Services Terms and Conditions. We never see your card details.

  • We may change the price. Apple tells you before an increase applies, and asks for your agreement where its rules require it. If you don't want to pay the new price, cancel before it applies.

5. Cancelling and refunds

Cancelling. Cancel at any time in iPhone Settings → your name → Subscriptions → TradieMate → Cancel Subscription. You keep access until the end of the period you've paid for.

Deleting the app, or deleting your TradieMate account, does not cancel your subscription. Cancel with Apple as well, or Apple will keep charging you.

Refunds. Apple takes the payment, so Apple decides refunds under its own policies; ask at reportaproblem.apple.com. We can't issue App Store refunds ourselves, but we'll help where we can: email support@tradie-mate.co.uk.

6. Referral rewards

  • Your code is in Menu → Refer a mate.

  • When someone signs up with your code and pays for their first month, you earn one free month. You can earn up to 3 free months in any 12 months.

  • Claim them in the app while your subscription is active. They start at your next renewal, through an Apple offer. Apple may call it a free trial; afterwards your subscription carries on at the normal price.

  • Free months stack. Apple's offers come in set lengths (1, 2, 3 or 6 months), so some totals are applied in two goes.

  • If the payment that earned a reward is refunded before you claim it, the reward is cancelled.

  • Rewards have no cash value and can't be transferred. Referring yourself or using made-up accounts doesn't count, and we may cancel rewards earned that way.

  • Partner codes, such as those from our marketing agency, don't earn rewards.

  • We may change or end the scheme. Rewards you've already earned stay yours to claim.

7. Your data, and ours

  • Your data is yours. You let us store, process and show it as needed to run TradieMate for you.

  • We use your customers' data only to run TradieMate for you, and your own details only as our Privacy Policy explains. We don't train AI models on either, and nor does our AI provider. We may produce anonymous statistics that don't identify you or anyone else.

  • To get your data out, export a tax year as a CSV from Reports, share any invoice as a PDF, or ask us for a copy at support@tradie-mate.co.uk.

  • You're responsible for keeping the business records the law requires of you. Keep your own copies; TradieMate isn't an archive.

  • TradieMate's app, design, code and brand belong to us. While you have an account, you have a non-transferable right to use TradieMate for your business.

  • If you send us ideas or feedback, we can use them without paying you.

8. Messages to your customers

  • When you send a quote, invoice, payment link or reminder, we send it from TradieMate's WhatsApp Business number or email address, on your behalf and under your business name.

  • You're responsible for what you send, and for having your customers' details lawfully and their agreement to be contacted about the work.

  • Use TradieMate only for messages about work you've quoted for or done. Don't use it to send marketing or promotions to customers.

  • Automatic payment reminders (at 3, 7 and 14 days overdue) are on by default, and you can switch them off in the app. They're sent on your behalf, so keep invoice statuses up to date and mark invoices paid when customers pay you another way.

  • WhatsApp and email depend on Meta, Twilio and email providers. We can't guarantee every message arrives; the app shows each message's delivery status.

  • Don't send anything through TradieMate that breaks WhatsApp's Business Messaging Policy. If your messages put our WhatsApp account at risk, we may stop sending for you.

9. AI suggestions

  • TradieMate uses AI to suggest quote line items and prices, and to read amounts and dates from receipts. Suggestions can be wrong.

  • Check every suggestion before you save or send it. You decide the price and what goes to your customer, and you're responsible for it.

10. Card payments

  • Customers pay you by card through Stripe, using your own Stripe account, under Stripe's terms.

  • We're not a payment provider and never hold your money. Payouts, refunds, disputes and chargebacks are between you, your customer and Stripe.

  • If you add bank details, we print them on invoices so customers can pay you directly. Check them: we're not responsible for money sent to the wrong account because of details you entered.

11. Acceptable use

Don't use TradieMate to:

  • break the law, or help anyone else to;

  • send spam or marketing, or misleading, abusive, threatening or harassing messages, including when chasing payment;

  • pretend to be someone else, or bill for work you're not entitled to charge for;

  • store or send health details or other sensitive information about customers, unless you genuinely need to;

  • upload viruses or harmful code;

  • get into other people's accounts, or into our systems or our providers' systems;

  • copy, reverse engineer, scrape or overload TradieMate, except where the law allows;

  • resell, rent or share access to your account.

If you do, we may suspend or close your account (section 13).

12. Our responsibility to you

  • We'll provide TradieMate with reasonable care and skill. We can't promise it will always be available or free of errors, but we'll work to fix problems promptly.

  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law doesn't allow us to limit.

  • Subject to that, we're not liable for:

    • loss of profit, revenue, business, contracts, goodwill or anticipated savings;

    • any indirect or consequential loss;

    • loss caused by AI suggestions you didn't check, prices you set or figures you entered;

    • messages delayed or not delivered because of WhatsApp, Twilio, email providers, your customer's phone or anything else outside our control;

    • tax, VAT or accounting decisions you make;

    • services that Apple, Stripe or anyone else provides to you under their own terms (not the providers we use to run TradieMate).

  • Apart from the liability we can't limit (above), our total liability to you, however it arises (including in negligence), is limited to the greater of £100 and the subscription fees you paid for TradieMate in the 12 months before the event that led to the claim.

13. Suspending or closing accounts

  • You can stop at any time: cancel your subscription with Apple (section 5) and delete your account in Menu → Delete account.

  • We may suspend or close your account if you seriously or repeatedly break these terms, use TradieMate unlawfully or in a way that could harm others or put our WhatsApp account at risk, or if the law requires it. Where we reasonably can, we'll warn you first and give you a chance to put things right.

  • We'll give at least 30 days' notice before closing TradieMate as a whole, so you can export your data.

  • When an account is deleted, we delete its data as our Privacy Policy explains.

14. Changes to these terms

  • We may update these terms, for example when we add features or the law changes.

  • We'll tell you about important changes in the app or by email at least 30 days before they take effect, unless a change is needed sooner for legal or security reasons.

  • If you don't agree, cancel your subscription and delete your account before the change takes effect. If you keep using TradieMate after that, the new terms apply.

15. Your customers' data: our processing terms

This section is the contract UK data protection law requires when we handle personal data for you (UK GDPR Article 28). If it conflicts with anything else in these terms, this section wins for customer data.

15.1 Who's who. For personal data you put into TradieMate about your customers and other people you work with ("customer data"), you're the controller and we're your processor. For your own account details, we're the controller, as our Privacy Policy explains.

15.2 The details.

  • Subject matter: storing customer data and sending messages and documents for you.

  • Duration: while you have an account, plus the deletion period in 15.10.

  • Nature and purpose: storing, organising and showing your records; sending quotes, invoices, payment links, reminders and confirmations by WhatsApp and email; receiving customers' replies; creating PDFs; suggesting quotes; setting up card payments through your Stripe account; and producing anonymous statistics about how TradieMate is used.

  • Types of personal data: names, phone numbers, email and postal addresses, job descriptions, notes and photos, quotes, invoices, payment status, messages and replies.

  • Data subjects: your customers, and other people whose details you add, such as a tenant or site contact.

15.3 Your instructions. We only process customer data on your documented instructions. These terms, and the way you use TradieMate's features and settings (including automatic reminders), are your instructions, including on transfers outside the UK (15.11). If UK law requires us to do something else, we'll tell you first unless that law forbids it. We'll tell you straight away if we think an instruction breaks data protection law.

15.4 Confidentiality. Everyone we allow to handle customer data is bound by a duty of confidentiality.

15.5 Security. We take the measures Article 32 requires. They include encryption in transit and at rest, separate encryption for bank details, database rules that stop one account seeing another's data, and access limited to the people who run TradieMate.

15.6 Sub-processors. You give us general permission to use the sub-processors listed in section 9 of our Privacy Policy. We'll tell you at least 30 days before adding or replacing one. If you object on reasonable data protection grounds and we can't resolve it, you can stop using TradieMate before the change. Each sub-processor is bound by a contract with the same data protection obligations, and we remain responsible to you for them.

15.7 Helping you. Taking into account what we do and the information we have, we'll help you respond to customers who exercise their rights, and meet your duties on security, breach notification, impact assessments and consulting the regulator. You can view, correct and delete customer records in the app yourself.

15.8 Breaches. If we become aware of a personal data breach affecting customer data, we'll tell you without undue delay, and where possible within 48 hours, with the information you need to assess and report it.

15.9 Information and audits. We'll give you the information you need to show we meet this section, and allow for and contribute to audits, including inspections, by you or an auditor you appoint. Give us at least 30 days' notice. Audits happen in working hours and no more than once a year, unless a regulator requires one or there's been a breach. You pay your own costs and keep what you learn confidential.

15.10 When you leave. When you delete your account, we delete customer data straight away. Copies leave our backups and providers' logs within 30 days (crash reports within 90), unless UK law requires us to keep them. If we close your account, we keep customer data for 30 days so you can ask for a copy, then delete it. If you want a copy, export it or ask us before you delete (section 7).

15.11 Transfers. Some sub-processors handle data outside the UK. When they do, we meet the UK GDPR transfer rules (Privacy Policy section 10).

15.12 Your side. You're responsible for having a lawful basis to use your customers' details and contact them, for telling customers you use TradieMate to send quotes, invoices and reminders, for only adding details you need, and for answering your customers' requests about their data.

15.13 Liability. Section 12 applies to this section too.

16. Apple App Store terms

These apply because you got TradieMate from Apple's App Store.

  • Who the agreement is with. These terms are between you and Tradiemate Ltd only, not Apple. We, not Apple, are solely responsible for TradieMate and its content. Nothing in these terms is meant to conflict with Apple's Media Services Terms and Conditions.

  • Your licence. You may use TradieMate on any Apple-branded products you own or control, as the Usage Rules in Apple's Media Services Terms and Conditions allow, and other accounts linked to yours may use it through Family Sharing or volume purchasing. The licence can't be transferred.

  • Support. We're solely responsible for maintenance and support (support@tradie-mate.co.uk). Apple has no obligation to provide any maintenance or support for TradieMate.

  • Warranty. We, not Apple, are solely responsible for any product warranties, whether express or implied by law, to the extent they aren't effectively excluded. If TradieMate fails to conform to any warranty that applies, you may tell Apple, and Apple will refund the purchase price (if any) you paid for it. To the maximum extent the law allows, Apple has no other warranty obligation for TradieMate. Any other claims, losses, liabilities, damages, costs or expenses caused by a failure to conform are our responsibility, subject to section 12.

  • Product claims. We, not Apple, are responsible for dealing with any claims by you or anyone else relating to TradieMate or your use of it. That includes product liability claims, claims that TradieMate fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.

  • Intellectual property. If anyone claims that TradieMate, or your use of it, infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.

  • Legal compliance. You confirm you're not in a country subject to a US Government embargo or designated by the US Government as "terrorist supporting", and you're not on any US Government list of prohibited or restricted parties.

  • Contact. Questions, complaints or claims about TradieMate go to Tradiemate Ltd, Suite 57 New Mead Barn, Wickham Hall, Bishop's Stortford, Hertfordshire, CM23 1JG, or by email to support@tradie-mate.co.uk. For legal questions and claims, email legal@tradie-mate.co.uk.

  • Other terms. You must follow any third-party terms that apply when you use TradieMate, such as your mobile network's.

  • Apple can enforce these terms. Apple and its subsidiaries are third-party beneficiaries of these terms. Once you accept them, Apple has the right (and is treated as having accepted the right) to enforce them against you.

17. General

  • Things outside our control. We're not responsible for delays or failures caused by events we can't reasonably control, such as outages at Apple, Meta, Twilio, Stripe or our hosting providers.

  • Transfer. We may transfer these terms to a business that takes over TradieMate, and we'll tell you if we do. You need our written agreement to transfer them.

  • Other people's rights. Apart from Apple and its subsidiaries (section 16), nobody else can enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

  • If part doesn't stand. If a court decides part of these terms can't be enforced, the rest still applies.

  • The whole agreement. These terms are the whole agreement between us about TradieMate. Our Privacy Policy isn't part of it, except that its section 9 list is the sub-processor list in section 15.6. Apple's own terms cover your payment to Apple.

  • Law and courts. These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute.

  • Notices. We'll contact you by email or in the app. You can reach us at legal@tradie-mate.co.uk.

18. Contact

Tradiemate Ltd, registered in England and Wales, company number 17100934. Registered office: Suite 57 New Mead Barn, Wickham Hall, Bishop's Stortford, Hertfordshire, CM23 1JG.