1. Agreement to Terms

By creating an account or using the TradieMate mobile application ("the App") or website ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

The Service is operated by Tradiemate Ltd ("TradieMate", "we", "us", "our"), a company registered in England and Wales.

2. Who Can Use TradieMate

The Service is designed for UK-based sole traders and small business owners in the trades industry. To use TradieMate, you must:

• Be at least 18 years old
• Be a resident of the United Kingdom
• Provide accurate and complete registration information
• Have the legal authority to enter into these Terms

3. Your Account

You are responsible for maintaining the security of your account and for all activities that occur under your account. You must:

• Keep your login credentials secure and not share them with others
• Notify us immediately if you suspect unauthorised access to your account
• Ensure that all information you provide is accurate, current, and complete

We reserve the right to suspend or terminate accounts that violate these Terms or are used fraudulently.

4. The Service

4.1 What TradieMate provides

TradieMate is a business management platform that helps tradespeople manage their day-to-day operations. The Service includes:

• Customer management (storing and organising customer contact information)
• Job tracking (creating and managing jobs through a lifecycle)
• AI-powered quote generation (using artificial intelligence to create cost estimates)
• Invoicing (creating and sending invoices to your customers)
• Payment collection (via Stripe payment links)
• Automated messaging (WhatsApp and email reminders, follow-ups, and notifications)
• Accounting integration (synchronising with Xero)
• Service reminders (scheduling future follow-ups with customers)
• Business statistics and reporting

4.2 What TradieMate is not

TradieMate is not:

• An accounting or tax advisory service. You are responsible for your own tax obligations and should consult a qualified accountant.
• A legal service. Quotes and invoices generated by the App do not constitute legal contracts unless you establish them as such with your customers.
• A financial services provider. Payment processing is handled by Stripe, a regulated payment service provider.
• A guarantee of business outcomes. While we aim to help you manage your business more efficiently, we do not guarantee specific results.

4.3 AI-generated quotes

TradieMate uses artificial intelligence (Claude by Anthropic) to generate cost estimates based on job descriptions you provide. These quotes are estimates only and should be reviewed by you before sending to customers. You are solely responsible for the accuracy of any quotes you send. TradieMate is not liable for any losses arising from inaccurate AI-generated quotes.

4.4 Automated messaging

When you enable automated messaging features (invoice chasing, quote follow-ups, service reminders), messages are sent to your customers on your behalf via WhatsApp or email. You are responsible for ensuring you have your customers' consent to receive these communications. You can disable automated messaging at any time through the App settings.

5. Subscription and Payment

5.1 Free trial

New users receive a 14-day free trial with full access to all features. No payment information is required to start a trial. At the end of the trial, you will need to subscribe to continue using the Service.

5.2 Subscription

After your free trial, TradieMate is available on a monthly subscription basis at the current published price (currently £24.99 per month). Subscriptions are billed monthly through Stripe. You can cancel your subscription at any time.

5.3 Cancellation

You may cancel your subscription at any time through the App or by contacting us at legal@tradie-mate.co.uk. Upon cancellation:

• You will retain access to the Service until the end of your current billing period
• No further charges will be made
• Your data will be retained for 30 days after cancellation, after which it will be permanently deleted unless you request otherwise

5.4 Refunds

We do not offer refunds for partial months of service. If you believe you have been charged in error, contact us at legal@tradie-mate.co.uk and we will review your case.

6. Your Data and Content

6.1 Your ownership

You retain full ownership of all data, content, and materials you upload, create, or store through the Service. This includes customer information, job details, invoices, photos, and any other content you provide.

6.2 Our licence to operate

By using the Service, you grant TradieMate a limited licence to use, store, process, and transmit your data solely for the purpose of providing and improving the Service. This includes sharing your data with our third-party service providers as described in our Privacy Policy.

6.3 Data portability

You can export your data at any time by contacting us. We will provide your data in a standard machine-readable format within 30 days of your request.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Send spam, unsolicited messages, or misleading communications through the Service
• Upload malicious code, viruses, or any harmful content
• Attempt to access other users' accounts or data
• Reverse engineer, decompile, or attempt to extract the source code of the App
• Use the Service to harass, abuse, or harm others
• Resell or redistribute the Service without our written permission
• Use automated tools to scrape or extract data from the Service

8. Third-Party Services

TradieMate integrates with third-party services including Stripe, Twilio, Xero, SendGrid, and HubSpot. Your use of these services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, performance, or policies of third-party services.

When you connect your Xero account or enable Stripe payments, you authorise TradieMate to exchange data with these services as necessary to provide the features you have enabled.

9. Service Availability

We aim to provide a reliable service but do not guarantee 100% uptime. We may occasionally need to perform maintenance or updates that temporarily affect availability. Where possible, we will provide advance notice of planned downtime.

We are not liable for any losses arising from service interruptions, whether planned or unplanned.

10. Limitation of Liability

To the maximum extent permitted by law:

• TradieMate is provided "as is" without warranties of any kind, whether express or implied
• We do not warrant that the Service will be error-free, uninterrupted, or secure
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability to you for any claims arising from your use of the Service is limited to the amount you have paid us in the 12 months preceding the claim
• We are not liable for any losses arising from AI-generated content, including quote estimates
• We are not liable for the failure of WhatsApp or email messages to be delivered, or for any consequences of undelivered messages

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

11. Intellectual Property

The TradieMate name, logo, and brand are trademarks of Tradiemate Ltd. The App, its design, code, and documentation are our intellectual property and are protected by copyright and other intellectual property laws.

You may not use our trademarks, brand assets, or any part of our intellectual property without our written permission.

12. Termination

We may suspend or terminate your access to the Service if:

• You violate these Terms
• You use the Service fraudulently or illegally
• Your subscription payment fails and is not resolved within 14 days
• We are required to do so by law

You may terminate your account at any time by contacting us at legal@tradie-mate.co.uk.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of significant changes by email or through the App at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TradieMate regarding your use of the Service.

17. Contact Us

If you have questions about these Terms:

• Email: legal@tradie-mate.co.uk
• Website: tradie-mate.co.uk
• Company: Tradiemate Ltd