TradieMate Privacy Policy

Last updated: 8 November 2026

1. Who we are

TradieMate is run by Tradiemate Ltd, a company registered in England and Wales (company number 17100934). Our registered office is Suite 57 New Mead Barn, Wickham Hall, Bishop's Stortford, Hertfordshire, CM23 1JG.

We decide how and why your personal data is used, which makes us its "controller". The exception is the details you keep about your own customers: we handle those for you, as your "processor" (see section 13).

Questions about privacy go to legal@tradie-mate.co.uk. We're registered with the Information Commission, the UK's data protection regulator (still known as the ICO), registration number ZC142823.

2. Who this policy covers

• Tradespeople who use the TradieMate iPhone app or web dashboard ("you").

• People who visit tradie-mate.co.uk or email us.

• If a tradesperson used TradieMate to send you a quote, invoice or reminder, section 13 is for you.

3. The short version

• We use your details to run TradieMate, take payment through Apple and help you when you get in touch.

• We never sell your data, and neither we nor our AI provider train AI models on it.

• Our Facebook and Instagram ad measurement only runs if you choose Allow on Apple's tracking prompt.

• Marketing emails only come if you opt in, and you can stop them at any time.

• Our marketing agency gets coded figures that don't show who you are, never your name, email, phone number or customers.

• Your customers' details are yours. We only use them to send what you ask us to send.

4. What we collect, why, and our legal basis

For each kind of data: what it is, why we use it, and the legal basis UK data protection law lets us rely on.

You need to give us your name, email address, mobile number and business name to open an account; without them we can't provide TradieMate. Everything else is optional, though some features need it, such as bank details for bank transfers.

Your account and business details. Your name, email address, mobile number, business name, trade, logo and VAT registration status, and your password if you set one. We use them to create your account, sign you in with your password or a one-time code, put your details on quotes and invoices, and support you. We store your password only in scrambled (hashed) form that can't be turned back into the password, so we can't see it. Basis: contract.

Your customers, jobs, quotes and invoices. Customer names, phone numbers, email and postal addresses, job descriptions, notes and photos, quotes, invoices and payment status. Also the WhatsApp and email messages sent through TradieMate, their delivery status and customers' replies, such as tapping "Yes, go ahead". We handle all of this for you, as your processor, to keep your records and send what you ask us to send (section 13).

Expenses and receipts. Receipt photos and the amounts, dates, suppliers and categories you record. We use them to keep your costs together, read receipts for you and show totals in Reports. Basis: contract.

Bank details, if you add them. Account name, sort code and account number, printed on your invoices so customers can pay you by bank transfer. They're stored encrypted, the app checks it's you before they change, and we alert you when they do. Basis: contract.

Card payments from your customers. Whether your Stripe account is ready, and the amount and status of each card payment. Stripe sends us these, and we use them to create payment links, mark invoices paid and tell you when money arrives. Stripe handles card details and the identity checks on your Stripe account; we never see them. Basis: contract.

Your subscription. Subscription status, trial and renewal dates, Apple transaction IDs and any offers applied, linked to your TradieMate user ID. We use them to unlock the app, run your trial and apply referral rewards. Apple sends these to us through RevenueCat. Apple takes your payment; we never see your card or Apple Account details. Basis: contract, and legal obligation for the records our accounts need.

Referral codes and how you found us. Any referral or partner code you enter, when you signed up and when the code was recorded, your own referral code, rewards you've earned, and your answer to "How did you hear about us?" if you give one. We use them to reward referrals, pay our marketing partner correctly (section 7) and learn which marketing works. Basis: legitimate interests.

Device, usage and diagnostics. App version, phone model, iOS version, display and text-size settings, your push notification token, IP address, and error and crash reports. Crash reports include your user ID and what the app was doing when it went wrong. We use these to keep TradieMate working, fix bugs and send notifications. Basis: legitimate interests; contract for push notifications, which we only send once you allow them in iOS.

Feedback. When you send feedback, we receive your message, any screenshots you attach and basic device details (app version, phone model, iOS version and display settings). We use these only to investigate and fix the issue, and delete them after 12 months. Basis: legitimate interests.

Emails to us. What you write to hello@, support@ or legal@ and our replies, so we can help you and keep a record of what was agreed. Basis: legitimate interests.

Your marketing choices. Whether you've agreed to marketing emails, when, and where (at signup or in the app's settings). Basis: consent for the emails; legal obligation for keeping proof of your choice.

Tracking data, only if you allow it. See section 6. Basis: consent.

Website visitors. IP address and browser details in our website host's logs, to run tradie-mate.co.uk securely. Basis: legitimate interests.

What we don't collect: your phone's GPS location (though photos you add can carry location data your camera saved, and an IP address shows roughly where you are), your address book (you pick one contact at a time), Face ID data (your iPhone checks your face and only tells the app yes or no), or your card details.

5. AI features

We use Claude, an AI model made by Anthropic, for two jobs:

• Writing quotes. We send the job description you type and your trade, and Claude suggests line items and prices for you to check.

• Reading receipts. We send the receipt photo, and Claude reads the amount, date and supplier for you to check.

We don't deliberately send your customers' names, phone numbers or addresses, but anything you type into a job description goes with it. Anthropic acts as our processor. Under its commercial terms it doesn't train its models on this data, and it deletes it within 30 days, unless it's flagged for breaking Anthropic's usage rules.

The AI only suggests. Nothing reaches a customer until you've checked it and tapped send, and we make no decisions about you by automated means that have legal or similarly significant effects.

6. Tracking and ad measurement

We advertise TradieMate on Facebook and Instagram. To see which ads lead to installs, trials and subscriptions, the app includes Meta's software development kit (SDK). Meta also uses the results when it decides who sees our ads.

• You choose on Apple's prompt. First, the app shows one screen explaining what we share with Meta and why. Its Continue button opens Apple's prompt, which asks whether TradieMate can track you. The SDK starts only if you choose Allow. If you choose Ask App Not to Track, it never starts and nothing from it reaches Meta. The app works the same either way. If your iPhone is set not to let apps ask, Apple doesn't show its prompt and the SDK never starts.

• What Meta receives if you allow it. From the app: your phone's advertising ID, an ID Meta's SDK creates for your phone, and events such as installing and opening TradieMate. From RevenueCat, our subscription provider: each free trial start and payment, with its amount. RevenueCat's events also carry the same advertising and Meta IDs, your phone's vendor ID and a scrambled version of your TradieMate account ID. Both include your IP address and basic device details, such as phone model, app and iOS version, language and time zone.

• What Meta never receives for ads. Your name, email address, phone number or business details, or anything about your customers, jobs, quotes or invoices. WhatsApp messages to your customers are a separate service that Meta provides for us (section 9).

• Who's responsible. Meta Platforms, Inc. and we are jointly responsible for collecting this data and sending it to Meta. We're responsible for asking your permission and for this notice, and you can contact either of us about your rights. Once Meta has the data, it decides how to use it, such as measuring and improving ads, under Meta's Privacy Policy. We only see totals, such as how many trials a campaign brought in.

• Changing your mind. Go to iPhone Settings → Privacy & Security → Tracking and switch TradieMate on or off. If you switch it off, the SDK won't start the next time you open TradieMate. From then on, RevenueCat stops sending Meta your trial and payment events.

Basis: consent, both for sharing this data and for the SDK's access to your phone. Without tracking, Apple still gives us total downloads per App Store campaign link, and those totals don't identify anyone.

7. Referral codes and our marketing partner

Konker Marketing promotes TradieMate for us. It's paid a share of the subscription money from customers who sign up with one of its codes, for their first 12 months.

• Per-customer lines, at any time. To work out what we owe, Konker can see a line for each customer who signed up with one of its codes. It can see these lines at any time on a live dashboard, and we also send them as a monthly statement. Each line shows a reference number (not your name or user ID), the code and your signup date. It also shows your subscription payments in that 12-month window, what we received after VAT and Apple's fee, and Konker's share.

• Weekly totals. Sign-ups, trials and payments per code, and how many people gave each answer to "How did you hear about us?".

• What Konker never gets. Your name, email, phone number, business name, or anything about your customers or jobs. Only we hold the key that links a reference number to you.

Basis: legitimate interests — paying our partner accurately and checking our marketing works; legal obligation for keeping statements with our accounts.

If you sign up with a friend's code, we record the link between your accounts so they can earn their reward (see our Terms of Use). When you pay for your first month, your friend sees they've earned a reward.

8. Marketing emails

• We only send marketing emails (tips, product news and offers from TradieMate) if you tick the box when you sign up or switch on Marketing emails in the app's settings. The box starts unticked.

• You can stop them at any time: use the unsubscribe link in any marketing email, switch them off in the app, or email us.

• We never send marketing to your customers.

• Service messages aren't marketing: sign-in and security codes, your welcome email, security alerts such as a change to your bank details or password, and important account notices. You'll get these while you have an account.

• We keep a record of each choice you make: what, when and where. Our emails don't track whether you open them or click links.

9. Who we share data with

We never sell personal data. We share it only with the providers below, under contracts that limit them to doing work for us ("processors"), and with the independent organisations listed after them.

Twilio keeps message logs for us until we delete them. WhatsApp keeps message content for up to 30 days, for security and to prevent abuse. If your account is linked to Xero, we also send your invoices and customer contacts to your own Xero account, at your instruction.

Independent organisations, which decide for themselves how to use data under their own privacy policies:

• Apple handles App Store purchases, subscriptions, refunds, the tracking prompt and push notification delivery.

• Stripe processes your customers' card payments through your own Stripe account, and is a controller for its own fraud prevention, identity checks and legal compliance.

• Meta Platforms, Inc. receives the tracking data in section 6, only if you allow it. We're jointly responsible with Meta for collecting and sending it; Meta then decides how to use it.

• Konker Marketing receives the coded figures in section 7.

• Others when needed: our accountant and legal advisers, the police, regulators or courts where the law requires it, and a buyer if we sell the business, who would have to keep this policy's protections.

10. Transfers outside the UK

Some providers handle data outside the UK, mainly in the US and the EU. UK law approves transfers to some countries, and to US companies certified under the UK–US data bridge. For the rest, we use the UK's approved contract terms: the International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses. Email legal@tradie-mate.co.uk for any provider's safeguard.

11. How long we keep it

Our providers keep their own delivery and security logs for limited periods under their contracts with us.

12. Security

We protect your data with encryption in transit and at rest, separate encryption for bank details, database rules that keep each account's data to itself, and access limited to the people who run TradieMate. Our providers are bound by contract to keep data secure. No system is perfect: if a breach is likely to put you at high risk, we'll tell you without undue delay.

13. If you're a tradesperson's customer

If a tradesperson uses TradieMate to send you a quote, invoice, payment link or reminder, or has added your details to it, they're in charge of your details (the controller) and we handle them on their behalf (the processor).

• They hold your name and contact details, the job, quotes, invoices, payments and messages.

• WhatsApp messages come from TradieMate's WhatsApp Business number, under the tradesperson's business name. Emails come from our email address on their behalf.

• If you pay by card, Stripe processes the payment for the tradesperson.

• To see, correct or delete your details, or to stop messages, contact the tradesperson. If you contact us, we'll pass your request on and help them deal with it. You can also block TradieMate's number in WhatsApp.

• We don't use your details for our own purposes, never send you marketing, and never sell them. Our emails to you don't track whether you open them or click links.

14. Your rights

You have the right to:

• get a copy of the personal data we hold about you;

• have it corrected;

• have it deleted (you can delete your account yourself in the app, as tradie-mate.co.uk/delete-account explains);

• restrict how we use it;

• receive it in a reusable format, or have it sent to another provider;

• withdraw consent at any time, without affecting what happened before;

• be told about any significant decision we make about you by automated means alone, have a person review it, and challenge it. We don't make any.

Your right to object. You can object at any time to our use of your data based on legitimate interests, and we'll stop unless we have compelling legitimate grounds or need it for a legal claim. If you object to marketing, we'll always stop.

To use them, email legal@tradie-mate.co.uk. It's free. We may ask you to prove who you are, and we'll reply within one month, or tell you within that month if a complex request needs up to two more.

15. Complaints

If you're unhappy with how we've handled your data, tell us first at legal@tradie-mate.co.uk. We'll acknowledge your complaint within 30 days, look into it, and tell you the outcome without undue delay.

You can also complain to the Information Commission, the UK's data protection regulator (still known as the ICO):

• Online: ico.org.uk/make-a-complaint

• Phone: 0303 123 1113

• Post: the address on ico.org.uk

16. Children

TradieMate is for businesses and people aged 18 or over. We don't knowingly collect children's data, and if we find we have, we'll delete it.

17. Our website and web dashboard

tradie-mate.co.uk only uses cookies that are strictly needed to run it. We don't use analytics cookies or advertising pixels on it. Framer, which hosts it, measures how the site is used, without cookies or anything that identifies you. If that changes, we'll ask you first and update this policy. The web dashboard keeps you signed in using your browser's storage, which it needs to work. The app keeps your sign-in and some app data on your iPhone so it works, and the Meta SDK doesn't start unless you allow it (section 6).

18. Changes to this policy

When this policy changes, we'll update this page and the date at the top. If a change matters to you, we'll tell you in the app or by email before it takes effect.

19. Contact

Tradiemate Ltd, Suite 57 New Mead Barn, Wickham Hall, Bishop's Stortford, Hertfordshire, CM23 1JG. Company number 17100934, registered in England and Wales. Email legal@tradie-mate.co.uk.