Deleting your TradieMate account
Last updated: 1 November 2026
You can delete your TradieMate account, and the data in it, at any time. Here's how, and what happens to your data.
Before you delete
Export your invoices. Deleting your account removes them for good, and you may need them for your tax records. Use Reports to export a tax year, or share each invoice as a PDF.
Cancel your subscription with Apple. Deleting your account doesn't cancel it. Go to iPhone Settings → your name → Subscriptions → TradieMate → Cancel Subscription.
Delete your account in the app
Open TradieMate and tap Menu.
Tap Delete account. If you haven't subscribed, use the Delete account link on the subscription screen instead.
Confirm twice. The app signs you out once it's done.
Can't open the app?
Email support@tradie-mate.co.uk from the email address you use for TradieMate and ask us to delete your account. We may check it's you, then we'll delete it within one month and tell you when it's done. If you'd like copies of your invoices first, say so in the same email.
What happens to your data
| Data | What happens |
|---|---|
| Your account, business details, customers, jobs, quotes, invoices, expenses, receipts, photos and messages | Deleted from our systems straight away |
| Copies in our backups and our providers' message logs | Gone within 30 days |
| Your record in HubSpot, our customer records system | Deleted within 30 days |
| Crash and error reports | Deleted within 90 days |
| Advertising and device IDs and IP addresses, if you allowed tracking | Deleted within 90 days |
| Subscription records and statements for our marketing partner | Kept for 6 years after the end of the financial year, because the law requires us to keep accounting records. They carry an account ID or reference number, not your name |
Apple keeps its own records of your purchases, and Stripe keeps records of card payments your customers made, under their own privacy policies.
Data Meta already has
If you allowed tracking, Meta received the data described in section 6 of our Privacy Policy. Deleting your TradieMate account doesn't delete what Meta already has; Meta keeps it under its own policy. To stop any more being shared, switch TradieMate off in iPhone Settings → Privacy & Security → Tracking. If you have a Facebook or Instagram account, Meta's Accounts Centre lets you see and clear activity that apps like ours have shared.
If you're a tradesperson's customer
Your details are held for the tradesperson who added them. Ask them to delete your details, or email legal@tradie-mate.co.uk and we'll pass your request on and help them. You can also block TradieMate's WhatsApp number.
Questions
Email legal@tradie-mate.co.uk.
Tradiemate Ltd, registered in England and Wales, company number 17100934. Registered office: Suite 57 New Mead Barn, Wickham Hall, Bishop's Stortford, Hertfordshire, CM23 1JG.